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Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services

By Innovation in Citizen Services Division (VPS/IFD/ICS)

This dataset corresponds to a survey performed between July and September of 2015 on 6 countries from Latin America and the Caribbean. 11,500 citizens provided information about their experience with a specific set of government services.

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Metadata & use

Identifier https://doi.org/10.60966/exxm3z0x
License Creative Commons Attribution–NonCommercial–NoDerivs 3.0 IGO
Relation
Citation

Pareja, Alejandro;Fernández, Cecilia;Blanco, Bárbara;Theobald, Katharina;Martínez, Alejandra, 2016, Survey Data associated with: Simplifying Lives: Quality and Satisfaction in Public Services, IDB Open Data, https://doi.org/10.60966/exxm3z0x
Issued date 2016-04-12
Modified date 2025-04-11
Tags/Keywords Chile · Citizen Satisfaction · Ecuador · Panama · Paraguay · Public Services · Trinidad And Tobago · Uruguay
Language Spanish
Temporal coverage 2015-2015
Geographic coverage
Chile
Ecuador
Panama
Paraguay
Trinidad and Tobago
Uruguay
Regional coverage Latin America and the Caribbean
Publisher
Inter-American Development Bank
Author
Pareja, Alejandro
Fernández, Cecilia
Blanco, Bárbara
Theobald, Katharina
Martínez, Alejandra
Inter-American Development Bank
Data collection type Survey Data
Statistical type Cross-sectional Data
Data structure Structured Data
Data notes

The data were provided by respondents from the 6 countries that were evaluated (Chile, Ecuador, Panama, Paraguay, Trinidad and Tobago, and Uruguay). It was an online survey. Invitations to participate were sent through Facebook. Quotas were set by age, gender and geographic zones based on the demographic profile of each country. It was required that respondents were over 18 years of age and that they had performed the procedure in the last 12 months.

Dataset files

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